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> Use this file to discover available pages before exploring further.
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# Two-factor authentication (2FA) is an essential security mechanism that protects online accounts from unauthorised access attempts. This add

Two-factor authentication (2FA) is an essential security mechanism that protects online accounts from unauthorised access attempts. This additional security measure requires not only a password but also an additional authentication code that can be generated by a special application or received via email. 
2FA provides users with greater control and reduces the risk of data theft, cyberattacks, and malicious activity. It is not only a personal security measure but also essential for organizations managing sensitive information or holding a large customer database.
Enabling 2FA can significantly increase online security and protect your accounts.

### How to enable 2FA?
1. Go to your **MY ACCOUNT**
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14354_14kh5jk.png)
2. Click on the **ENABLE 2FA** button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14355_1pf6vdw.png)

### Authentication
1. Click on the **GET CODE** button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14364_irkbqi.png)
2. **DOWNLOAD RECOVERY CODES** in case you fail to log in with the first 2FA code. Do not share these codes with anyone
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14370_16dtk9o.png)
3. Enter the code you received by email
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14371_119nuuv.png)
||| The code is active for 10 minutes after receiving the email. After that time, you will need to start the process again

4. Click the **CONFIRM** button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14374_17yfda3.png)
5. 2FA is successfully enabled! Each time you log in, you will need to enter an additional security code received via email
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14413_1gs3rpc.png)
| To disable 2FA, click on **DISABLE TWO-FACTOR AUTHENTICATION (2FA)** and enter your account password

###  Authentication with an Authenticator App
1. Click on **AUTHENTICATOR APP**
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14392_12pj8j9.png)
2. **DOWNLOAD RECOVERY CODES** in case you fail to log in with the first 2FA code. Do not share these codes with anyone
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14394_1yxt549.png)
3. Download an Authenticator app to your phone and scan the QR code
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14400_tgtgtv.png)
| Example of the app: [Link to Google Authenticator ](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=US&pli=1)

4. Enter the code you see in the app for Invoice123
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14401_tbo84.png)
5. Click **CONFIRM**
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14403_1ekkwed.png)
6. 2FA is successfully enabled! Each time you log in, you will need to enter an additional security code from the autheticator application
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14413_1m6vgd.png)
| To disable 2FA, click on **DISABLE TWO-FACTOR AUTHENTICATION (2FA)** and enter your account password