Two-factor authentication (2FA) is an essential security mechanism that protects online accounts from unauthorised access attempts. This add
Two-factor authentication (2FA) is an essential security mechanism that protects online accounts from unauthorised access attempts. This additional security measure requires not only a password but also an additional authentication code that can be generated by a special application or received via email.
2FA provides users with greater control and reduces the risk of data theft, cyberattacks, and malicious activity. It is not only a personal security measure but also essential for organizations managing sensitive information or holding a large customer database.
Enabling 2FA can significantly increase online security and protect your accounts.
Go to your MY ACCOUNT
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14354_14kh5jk.png)
Click on the ENABLE 2FA button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14355_1pf6vdw.png)
Click on the GET CODE button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14364_irkbqi.png)
DOWNLOAD RECOVERY CODES in case you fail to log in with the first 2FA code. Do not share these codes with anyone
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14370_16dtk9o.png)
Enter the code you received by email
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14371_119nuuv.png)
The code is active for 10 minutes after receiving the email. After that time, you will need to start the process again
Click the CONFIRM button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14374_17yfda3.png)
2FA is successfully enabled! Each time you log in, you will need to enter an additional security code received via email
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14413_1gs3rpc.png)
To disable 2FA, click on DISABLE TWO-FACTOR AUTHENTICATION (2FA) and enter your account password
Click on AUTHENTICATOR APP
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14392_12pj8j9.png)
DOWNLOAD RECOVERY CODES in case you fail to log in with the first 2FA code. Do not share these codes with anyone
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14394_1yxt549.png)
Download an Authenticator app to your phone and scan the QR code
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14400_tgtgtv.png)
Example of the app: Link to Google Authenticator
Enter the code you see in the app for Invoice123
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14401_tbo84.png)
Click CONFIRM
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14403_1ekkwed.png)
2FA is successfully enabled! Each time you log in, you will need to enter an additional security code from the autheticator application
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14413_1m6vgd.png)
To disable 2FA, click on DISABLE TWO-FACTOR AUTHENTICATION (2FA) and enter your account password
2FA provides users with greater control and reduces the risk of data theft, cyberattacks, and malicious activity. It is not only a personal security measure but also essential for organizations managing sensitive information or holding a large customer database.
Enabling 2FA can significantly increase online security and protect your accounts.
How to enable 2FA?
Go to your MY ACCOUNT
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14354_14kh5jk.png)
Click on the ENABLE 2FA button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14355_1pf6vdw.png)
Authentication
Click on the GET CODE button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14364_irkbqi.png)
DOWNLOAD RECOVERY CODES in case you fail to log in with the first 2FA code. Do not share these codes with anyone
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14370_16dtk9o.png)
Enter the code you received by email
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14371_119nuuv.png)
The code is active for 10 minutes after receiving the email. After that time, you will need to start the process again
Click the CONFIRM button
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14374_17yfda3.png)
2FA is successfully enabled! Each time you log in, you will need to enter an additional security code received via email
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14413_1gs3rpc.png)
To disable 2FA, click on DISABLE TWO-FACTOR AUTHENTICATION (2FA) and enter your account password
Authentication with an Authenticator App
Click on AUTHENTICATOR APP
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14392_12pj8j9.png)
DOWNLOAD RECOVERY CODES in case you fail to log in with the first 2FA code. Do not share these codes with anyone
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14394_1yxt549.png)
Download an Authenticator app to your phone and scan the QR code
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14400_tgtgtv.png)
Example of the app: Link to Google Authenticator
Enter the code you see in the app for Invoice123
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14401_tbo84.png)
Click CONFIRM
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14403_1ekkwed.png)
2FA is successfully enabled! Each time you log in, you will need to enter an additional security code from the autheticator application
![](https://storage.crisp.chat/users/helpdesk/website/a9835b72ea0f8000/screenshot-2024-06-14-at-14413_1m6vgd.png)
To disable 2FA, click on DISABLE TWO-FACTOR AUTHENTICATION (2FA) and enter your account password
Updated on: 14/06/2024
Thank you!